Online dispute resolution (ODR) strategies have gradually expanded in the past two decades, to now reach a potential point of exponential traction in the wake of the Covid-19 pandemic. No better indicator of this fact than the recent set of discussions under the aegis of NITI Aayog to explore ways and means of catalyzing ODR in India. From dispute resolution to containment to avoidance, reliance on online strategies has much to offer towards promoting meaningful access to justice. Online Dispute Resolution: Balancing Innovation and Access, the conversation in our #DakshaSeries on Conflicts and Resolution: Remodelling Legal Strategies. Justice K. Kannan (retd.), Chittu Nagarajan of Modria India, and Sachin Malhan of Agami are in the conversation with Chitra Narayan, Advocate and Mediator and Visiting Faculty, Daksha Fellowship.
The Panel has explored
- the growth of ODR, and the key technologies driving such growth;
- the current implementation of ODR in different dispute settings;
- regulatory bottlenecks that come in the way of adoption;
- ODR’s immense possibilities when it comes to access, scalability, replication and enabling of traditional processes, and other distinct advantages;
- limitations of ODR, especially in a setting like India, and the way forward.
